Privacy Policy
Effective Date: 1/1/2024
Last Updated: 17/10/2024
Sumai Hotel Apartment (“we”, “us”, or “our”) is committed to protecting the privacy of our website visitors and guests. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using the website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.
1. Information We Collect
We collect different types of information from and about users, including:
1.1. Personal Information
Personal information is any information that can be used to identify you, such as:
- Name
- Email address
- Phone number
- Mailing address
- Payment details (e.g., credit card information)
- Passport or ID details (if required for booking)
1.2. Non-Personal Information
Non-personal information includes data that cannot identify you personally, such as:
- Browser type and version
- IP address
- Pages visited on our website
- Duration of your visit
- Operating system
1.3. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
2.1. To Provide Services
To process and confirm reservations, communicate with you about your stay, and manage your bookings.
2.2. To Improve Our Website
To analyze user behavior, understand website performance, and enhance user experience.
2.3. To Communicate
To send promotional materials, offers, or updates related to Sumai Hotel Apartment. You may opt-out of these communications at any time by following the unsubscribe instructions included in our emails.
2.4. To Comply with Legal Obligations
We may use your information as required to comply with applicable laws, regulations, or legal processes.
2.5. To Prevent Fraud
To protect against, identify, and prevent fraudulent or unauthorized activities.
3. How We Share Your Information
We may share your information with:
3.1. Service Providers
We may share your information with third-party service providers (such as payment processors, IT support, or marketing services) to perform functions on our behalf. These third parties are contractually obligated to protect your information.
3.2. Legal Requirements
We may disclose your information if required by law, regulation, or legal request.
3.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of that transaction.
4. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
5.1. Access
You have the right to request access to the personal information we hold about you.
5.2. Correction
You may request that we correct any inaccurate or incomplete information.
5.3. Deletion
You can request the deletion of your personal information, subject to legal or contractual restrictions.
5.4. Opt-Out of Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe instructions in our emails or contacting us directly.
5.5. Data Portability
Where applicable, you can request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
6. Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Children’s Privacy
Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
If you are accessing our website from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in countries where our servers or third-party service providers are located. These countries may have different data protection laws than your jurisdiction.
10. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date”. Your continued use of the website after any changes to this Privacy Policy constitutes acceptance of those changes.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Sumai Hotel Apartment,
Jalan Persinggahan, Batu Buruk, 20400, Kuala Terengganu, Terengganu, Malaysia
Email: reservation@sumaihotel.com
Phone: +6096310099 | +60139351452