Welcome to the Sumai Hotel Apartment website. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.
1. General Information
1.1. Website Ownership
This website is operated by Sumai Hotel Apartment. The terms “we”, “us”, and “our” refer to Sumai Hotel Apartment. By using our website, you agree to the terms and conditions set out here.
1.2. Changes to Terms
Sumai Hotel Apartment reserves the right to modify or update these terms at any time. Changes will be posted on this page, and your continued use of the website signifies acceptance of the updated terms.
2. Booking and Reservation
2.1. Online Reservations
Reservations made via our website are subject to availability and confirmation by Sumai Hotel Apartment. We reserve the right to refuse or cancel bookings in cases of incorrect pricing or availability issues.
2.2. Deposit and Payment
A valid credit card is required to secure reservations. Sumai Hotel Apartment may charge a deposit or full payment in advance, depending on the booking type. All charges are clearly stated during the booking process.
2.3. Cancellations and Modifications
Cancellations or modifications must be made in accordance with the cancellation policy specified during booking. Failure to adhere to the cancellation terms may result in charges being applied.
2.4. Check-in and Check-out
Check-in time is 3:00 pm and check-out time is 12:00 pm. Early check-in or late check-out requests are subject to availability and may incur additional charges.
3. Guest Responsibilities
3.1. Behavior
Guests are expected to conduct themselves in a respectful manner, respecting other guests and property. Sumai Hotel Apartment reserves the right to refuse service or remove guests who engage in disruptive or inappropriate behavior.
3.2. Damage and Liability
Guests will be held responsible for any damage caused to the property or its contents. Sumai Hotel Apartment reserves the right to charge for any repair or replacement costs.
4. Privacy and Data Protection
4.1. Personal Information
Sumai Hotel Apartment respects the privacy of its website users. We collect and process personal data in accordance with our Privacy Policy. By using this website, you agree to the collection of personal information necessary for the booking process.
4.2. Cookies
Our website uses cookies to improve user experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the site.
5. Limitation of Liability
Sumai Hotel Apartment is not liable for any direct or indirect losses, damages, or inconveniences caused by the use or inability to use this website or for any inaccuracies in the content provided. The information on this website is provided “as is,” and we do not guarantee the completeness or reliability of any information provided.
6. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience, and Sumai Hotel Apartment is not responsible for the content or actions of these external sites.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of [Your Location].
8. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Sumai Hotel Apartment,
Jalan Persinggahan, Batu Buruk, 20400, Kuala Terengganu, Terengganu, Malaysia
Email: reservation@sumaihotel.com
Phone: +6096310099 | +60139351452